1. Introduction

This Privacy Policy explains how AlpineHost processes personal data in accordance with:

• Swiss Federal Act on Data Protection (revDSG)

• EU General Data Protection Regulation (GDPR)

AlpineHost applies information security practices based on internationally recognized standards, including ISO/IEC 27001, to safeguard personal data.

2. Data Controller

AlpineHost is the data controller responsible for personal data.

Contact: support@alpinehost.ch

3. Data We Collect

3.1 Account Data

• Name, address, email, phone number

3.2 Technical Data

• IP address

• Login activity

• Device/browser information

3.3 Service Data

• Server logs and metadata

• Customer-hosted content (customer-controlled)

3.4 Payment Data

• Billing and transaction information

4. Purpose of Processing

We process personal data to:

• Provide and maintain hosting services

• Ensure network and system security

• Prevent fraud and abuse

• Comply with legal obligations

5. Legal Basis (GDPR)

Processing is based on:

• Contract performance

• Legal obligations

• Legitimate interests (security, fraud prevention)

• Consent (where applicable)

6. Data Retention

• Account data: duration of service

• Billing data: up to 10 years (Swiss law)

• Logs: limited retention for security purposes

7. Data Sharing

We may share data with:

• Payment providers

• Data center operators

• Authorities when legally required

We do not sell personal data.

8. International Transfers

Where data is transferred outside Switzerland/EU, we apply safeguards such as Standard Contractual Clauses.

9. Security Measures

We implement technical and organizational measures, including:

• Encryption

• Access controls

• Monitoring and incident response procedures

10. Your Rights

You have the right to:

• Access your data

• Correct inaccuracies

• Request deletion

• Restrict or object to processing

• Data portability

11. Data Breach Notification

In case of a data breach, AlpineHost will notify affected users and authorities where required.

12. Hosting Responsibilities

Customers are responsible for compliance related to hosted data.

AlpineHost acts as:

• Data Controller (account data)

• Data Processor (hosted data)

13. Updates

This policy is reviewed regularly as part of our ongoing security and compliance practices.