Privacy Policy
Last Updated: 16 May 2026
1. Introduction
At AlpineHost, we take privacy and data protection seriously.
This Privacy Policy explains how AlpineHost ("AlpineHost", "we", "us" or "our") collects, uses, stores and protects personal data when you use our website, hosting services, domain registration services and related products.
AlpineHost is based in Switzerland and processes personal data in accordance with applicable Swiss data protection legislation, including the Federal Act on Data Protection (FADP), and, where applicable, the European Union General Data Protection Regulation (GDPR).
2. About AlpineHost
AlpineHost
Via Emilio Bossi
6830 Chiasso
Switzerland
Website: https://www.alpinehost.ch
Email: privacy@alpinehost.ch
3. Scope of This Policy
This Privacy Policy applies to:
- Visitors to our website
- Customers using our hosting services
- Domain registration customers
- Support enquiries
- Prospective customers contacting AlpineHost
This policy does not apply to third-party websites linked from our website.
4. Personal Data We Collect
Account Information
When creating an account or purchasing services, we may collect:
- Full name
- Company name
- Billing address
- Email address
- Telephone number
- Account credentials
Technical Information
When you access our website or services, we may collect:
- IP address
- Browser type and version
- Device information
- Operating system information
- Login activity
- Security-related event logs
Service Information
When using AlpineHost services, we may process:
- Hosting account information
- Service usage information
- Server logs and metadata
- Domain registration information
- Support communications
Billing Information
We may process:
- Payment records
- Invoice information
- Transaction history
- Service renewal records
Payment card information is processed by authorised payment providers and is not stored directly by AlpineHost.
5. How We Use Personal Data
We use personal data to:
- Provide hosting services
- Manage customer accounts
- Register and manage domain names
- Process payments
- Deliver customer support
- Maintain service security
- Detect fraud and abuse
- Comply with legal obligations
- Improve our services and website
We only process personal data for legitimate and lawful purposes.
6. Legal Basis for Processing
Where GDPR applies, we process personal data based on one or more of the following legal grounds:
Contractual Necessity
Processing required to provide hosting, domain registration and related services.
Legal Obligations
Processing required to comply with applicable laws, regulations and legal requests.
Legitimate Interests
Processing necessary to:
- Protect systems and networks
- Prevent abuse and fraud
- Improve service reliability
- Maintain account security
Consent
Where required by law, we process data based on your consent, which may be withdrawn at any time.
7. Hosting Data and Customer Content
Customers remain responsible for the content they upload, store or process through AlpineHost services. In relation to hosted customer data:
- Customers generally act as Data Controllers.
- AlpineHost generally acts as a Data Processor.
We process hosted data only to the extent necessary to provide and maintain our services.
8. Domain Registration Data
When registering domain names, certain information may need to be shared with registries, registrars or registration authorities.
The collection and disclosure of registration data may be required to establish and maintain domain ownership and registration records.
9. Cookies and Similar Technologies
Our website uses cookies and similar technologies to:
- Ensure website functionality
- Improve user experience
- Enhance security
- Analyse website usage
Further information can be found in our Cookies Policy.
10. Sharing of Personal Data
We may share personal data with trusted third parties where necessary to provide services. Examples include:
- Payment providers
- Domain registrars and registries
- Data centre operators
- Security service providers
- Professional advisers
- Regulatory or law enforcement authorities where legally required
We do not sell personal data to third parties.
11. International Data Transfers
Where personal data is transferred outside Switzerland or the European Economic Area, AlpineHost implements appropriate safeguards to protect personal data.
Such safeguards may include:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions
- Other legally recognised transfer mechanisms
12. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy.
Typical retention periods include:
Account Data
Retained for the duration of the customer relationship and for a reasonable period thereafter.
Billing Records
Retained for up to ten (10) years where required by Swiss legal and accounting obligations.
Security Logs
Retained for limited periods necessary to maintain security, investigate incidents and comply with operational requirements.
13. Security Measures
Protecting customer information is a core priority at AlpineHost. We implement technical and organisational measures designed to protect personal data, including:
- Access controls
- Encryption technologies
- Network security controls
- Monitoring and logging
- Security incident management procedures
- Regular system maintenance and updates
AlpineHost follows operational and security practices aligned with internationally recognised standards, including ISO/IEC 27001 principles.
14. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of personal data
- Restrict processing
- Object to certain processing activities
- Request data portability
- Withdraw consent where processing is based on consent
Requests may be submitted using the contact information provided below.
15. Data Breach Notifications
In the event of a personal data breach, AlpineHost will take appropriate measures to investigate, mitigate and respond to the incident.
Where required by law, affected individuals and competent authorities will be notified.
16. Children's Privacy
Our services are intended for businesses and individuals aged 18 years or older.
We do not knowingly collect personal data from children.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or operational practices.
The latest version will always be published on this page together with the revised date.
18. Contact Us
If you have any questions regarding this Privacy Policy or your personal data, please contact us:
AlpineHost
Via Emilio Bossi
6830 Chiasso
Switzerland
Email: privacy@alpinehost.ch
Website: https://www.alpinehost.ch
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